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STATEMENT
OF PURPOSE
Prepared
by I. R. Holden L. Holden P. Owen March 2002 Amended 1st
March, 2008
Aims
& Objectives
Service
Charter North Ferriby Nursing Home undertakes to provide
a quality service as follows
1)
A high standard of Nursing Care on a 24 hour basis
2)
With privacy and dignity
3)
Choice in all areas
4)
A high standard of family style catering
5)
A high standard of maintenance and renewals
6)
Comprehensive training and development for all staff including
NVQ training.
Our basic principles for running the nursing home are
to provide – the best possible professional nursing care
– in the privacy of single rooms wherever possible; in
a comfortable and stimulating environment. Top
Facilities
and Services
Ferriby
House trading as North Ferriby Nursing Home is a Grade
11 listed building and has been extensively refitted and
upgraded within the constraints of it’s listing, and has
operated as a Nursing Home since 1983.
The
home is registered for 38, comprising of 30 bedrooms of
which 22 are designated for single occupancy; most have
en-suite facilities. Many of the larger rooms can be let
as single occupancy bed-sitting rooms.
Self-furnishing
is encouraged with the proviso that furniture must be
clean, safe and should not make a room too cluttered.
Long
stay clients are encouraged to bring their own personal
items to add to their sense of creating a ‘home within
a home’.
Separate
bathrooms are located in each main area of the building
and are equipped with hoists and bathing aids as appropriate
and which are certified as required. Electric hoists are
available for use throughout the home.
An
8 person lift is fully maintained to requisite standards
allowing level access to all 3 floors of the main building.
On
the first (balcony) floor a ramp has been incorporated
to allow wheelchair access to all rooms.
A
stair lift has been installed to service 5 upstairs rooms
in the new wing.
There
are 2 sluice rooms equipped with fully maintained mechanical
sterilizer and a treatment room is equipped with medical
aids, dressings etc.
Ramped entrances allow wheelchair access to the main entrance,
and to the internal patio/garden area, which has garden
furniture and is laid out as an attractive garden.
Access
to the garden patio is encouraged in good weather for
wheelchair and ambulant clients and to the main garden
areas to the East of the house for those who are ambulant.
Public
rooms are large and spacious - including a conservatory
that seats up to 20 clients and their visitors.
There
are 2 dining areas, the main dining room provides for
the less dependant in comfortable quiet surrounding and
a dining lounge provides greater privacy for those who
are more dependant and require assistance.
Afternoon
entertainment is generally held in the conservatory, meetings
and private consultations outside main mealtimes are held
in the main dining room and the dining lounge doubles
up as a T.V. lounge and party room.
The
basement area provides a rest and locker room for staff,
with separate dining area; laundry and clothing storage;
storerooms for beds and equipment; maintenance stores;
a training room; and the main boiler room.
The
laundry is equipped with the most modern washing and drying
equipment, which provides for sluicing and sterilization
of clothing and bedding. It is generally expected that
all personal laundry will be washed and ironed, however
woolens, outerwear garments, suits and other such items
should be dealt with as far as possible by relatives or
other appropriate persons. All items of clothing must
be named.
The
kitchen is equipped with stainless steel storage and preparation
areas, modern cooking equipment and hotel standard crockery.
It is fully tiled with a sealed wash down non-slip floor.
All pipe work is boxed in and a high standard of hygiene
is maintained. A modern extraction unit covers the main
cooking area.
The
house is equipped with fully maintained gas fired central
heating boilers serviced by F.R. Scott & Co. A separate
boiler and calorifers supply domestic hot water which
is circulated at 60 C.
At
all service user access points control valves are fitted
to deliver water at the required temperature in the range
43/44 C.
A
fully equipped nursing office provides the Matron and
her staff with facilities separate from the main administration,
which occupies offices in the basement area with external
access to the rear of the building.
A
comprehensive fire alarm system divides the premises into
7 zones, and is directly linked to two fire brigades.
Every
room and area of the building is equipped with smoke detectors,
break glass points, fire fighting equipment and emergency
lighting. These are all maintained on service contracts
by Howe Fire Systems Ltd.
Electrical
services and equipment are regularly maintained, and provide
3-phase electricity for main items of equipment. This
includes nurse call systems, which are available in all
private rooms as well as the public areas.
Insurance
for both the buildings and all aspects of operations are
comprehensively covered by a specialised policy through
Medicover Ltd. The policy has been in place for 18 years,
and for a long time has been accepted as the model for
the long-term care industry. Top
Section
1
Name
& Address of Registered Person/Matron
The
Registered Person : Ian R. Holden B.Sc.(Econ.),North Ferriby
Nursing Home, High Street, North
Ferriby, HU14 3JZ.
Tel : 01482 631301/634782
(Matron/Manager) : Mrs P. Owen RM/RGN/A1
Top
Section
2
Relevant
Qualifications & Experience
The
Registered Person - Ian Reginald Holden, B.Sc.(Econ.)Commenced
nursing home management and development in 1983. Worked
as a consultant for Residential/Nursing Homes in Yorkshire/Lancashire
alongside the responsibilities for finance, management
and development of North Ferriby Nursing Home.
Matron – Mrs Patricia Owen RN Level 1.
29
years experience in nursing caring for medical and elderly,
working in the private sector for the last 10 years. She
holds A1 (assessors award), K260 in Palliative Care, NVQ
level 4 - Registered Managers Award and Moving & Handling
Trainers Award.
Top
Section
3
Staffing
and Qualifications
Trained staff -
North
Ferriby Nursing Home employs 7 trained nurses.
Auxiliary
Nursing Staff - The Nursing Home employs 18 Auxiliary
Nurses of which 15 have NVQ Level 2 or above.
Catering
Staff - 2 full time cooks who work from 8 a.m. to 6 .15p.m.
7 days p/wk.
Cleaning
Staff - 5 cleaning staff, who work on rota 7 days per
week.
General
Manager - Miss Holden is available Mon to Fri from 10
a.m. to 6 p.m.
The
normal staffing compliment is 38, which includes 25 nursing
staff and 13 ancillary staff including kitchen, housekeeping,
maintenance and administration.
Top
Section
4
Organisational
Structure
PROPRIETORS......................................
GENERAL
MANAGER MATRON - CARE MANAGER
CATERING
.........................................................TRAINED
STAFF
HOUSEKEEPING
& MAINTENANCE..............AUXILIARY
STAFF
The
Proprietor oversees the overall running of the business
and delegates to the twomanagers below, the General Manager
and Care Manager (Matron), who in turn oversee the domestic
staff and care staff of the home. The proprietor also
takes responsibility for the maintenance of the listed
building and it’s main services and equipment.
Top
Section
5
Sex
and Age Range of Client’s
Sex
- Male & Female
Age
range - Specialist cases 40 – 65 (Physically disabled
limited availability) Normal 65 +
Top
Section
6/7
Range
of needs catered for within the home
Medical
ElderlyPhysically Disabled (including young)
PalliativeDementia/Alzheimer’s
(EMI) with nursing needs
Post
Operative and Convalescent Care
Respite
Care/Holiday Relief
Special
diets can also be provided.
Top
Section
8
Admission
Criteria
The
proprietor or general manager will conduct in-depth discussions
with relatives or significant others, to ascertain specific
needs in terms of care requirements and accommodation.
The
Matron will then arrange to visit the client in hospital
or at home prior to admission to carry out a full assessment
of their care needs.
Trial
periods and day visits can be arranged as required.
Both
private and assisted clients will be admitted and accommodation
allocated on the basis of care needs and availability.
All
clients will be issued with formal contracts setting out
the terms and conditions of admission to the home.
Emergency
Admission – these can be taken on request by Social Services,
Hospitals and General Practitioners on a long or short-term
basis.
In all case the service user will be inform of terms and
condition of admission, rules and routines of the home
within 48 hours of admission (if in the unlikely event
that the administrator is on holiday, then the terms and
conditions will be issued on her return).
Full
assessments of care needs, discussions on care planing
and care plans will be completed within 5 working days
of any admission.
Top
Section
9
Social
Arrangements
A
range of activities are available for those who wish to
take part. An occupational therapist visits three times
weekly and holds Bingo, Quiz’s, Novel Reading sessions
and current affairs discussions.
Entertainers
visit on a monthly basis to hold sing-alongs and concerts.
The
visiting library also provides large print books, which
are changed 6 weekly.
We
also have a number of giant games available for use either
with other guests or friends and relative – these include
Chess, Drafts, Ludo, Snakes & Ladders, Carpet Bowls
and Pick a Sticks.
The
home will arrange for postal or proxy votes to allow clients
to take part in elections if they so wish. Forms are available
on admission via the general manager.
Top
Section
10
Consultation
with Service Users
Day
to day contact is maintained with clients and relatives
and discussion is encouraged relating to the conduct of
the home.
The
Occupational therapist also holds regular meetings with
clients where suggestions and ideas are invited - these
meetings are minuted.
Top
Section
11
Fire
Precautions & Emergency Procedures
A
comprehensive fire protection policy has been in operation
for 25 years and has been fully approved by the fire brigade.
This is displayed in the nursing office and a copy is
given to every member of new staff.
Evacuation
lists are displayed in appropriate places.
All
visitors are requested to sign the visitors’ book on arrival
and departure.
Regular
maintenance checks and inspections are carried out by
Wormald Ltd.
On
the sounding of the fire alarm the Person in Charge, along
with all other staff members, attend the control board
and instructs staff to investigate as per our fire policy
and then awaits the fire brigade.
The
house is not evacuated unless the fire brigade deems it
to be necessary.
The
fire brigade holds up to date information on the lay out
of the building and the fire exits.
Fire
training takes place annually by F.A.S.T. and all new
members of staff are instructed on what to do in the event
of a fire, night staff then have 3 further fire training
sessions and day staff 1.
Top
Section
12
Arrangements
for Religious Services
Interdenominational
services and communion are held on a monthly basis. The
local Church of England and Methodist representatives
visit individuals weekly as required. Both C of E and
Methodist church’s are within 5 minutes walk from the
home and hold regular services. Arrangements can also
be made for the local Rabbi, The Salvationists or RC Priest
to visit if requested.
Top
Section
13
Contact
between Client’s and Friends/Relatives etc.
There
are no visiting restrictions.
Where
clients wish to meet with relatives/friend etc in private,
the main dining room is available 22 hours per day (with
the exception of meal times).
All
bedrooms are wired to have private telephone lines, which
are contracted direct with Kingston Communications, this
is only available to Long Stay Clients.
The
general office phone is also available for use.
Top
Section
14
Complaints
Procedure
All complaints verbal or written will be recorded and
dealt within 28 days of receipt, or such shorter period
as may be reasonable in the circumstances, we will inform
the person who made the complaint of the action taken
if any.
1) Clients/specific others wishing to make a complaint
should in the first instance see the Matron /Nurse in
Charge. Unless urgent, complaints should not be made to
night staff/nursing auxiliary staff. It should be made
clear that a formal complaint is being made at the on
set of the meeting with the Nurse in Charge or Matron.
2) It is always preferable to discuss medically related
problems with the Nurse in Charge and other complaints
with the Proprietor Mr. I. Holden - Miss L. Holden. These
will be recorded in the Complaints Book at the time of
the complaint.
3) If the complaint relates to something that can be corrected
immediately, then the necessary corrective action will
be taken by the Person in Charge, Matron or Proprietors.
4) Where the conduct of a staff member has caused for
concern/complaint the management would prefer a written
statement of complaint, this will be followed by
a) A full discussion of the incident to clarify all facts
b) We will take the necessary disciplinary action
c) We will inform the client/specific other of action
taken.
5) Where the complaint relates to catering, the cook will
deal with it in the first instance, if the problem is
not resolved then the proprietors will take further action
to resolve the situation.
6)
In the event that the complaint cannot be resolved, a
meeting will be set up with the Matron, Management and
if necessary a representative from the Commission for
Social Care.
7) The proprietors will supply a statement of complaints
made during the 12 preceding months and the action taken
in response.
Complaints can also be made to :
Commission for Social Care Inspection, St. Nicholas Building,
St. Nicholas Street, Newcastle upon Tyne, NE1 1NB – Tel
0845 0150120
Top
Section
15
Review Procedures
All care plans will be reviewed monthly and up-dated as
necessary to reflect the on-going care needs of the service
user. Service users or their representatives will be consulted
and any changes to care plans will be discussed - copies
of the amended Care Plan will be made available to the
client/relatives for their approval.
Top
Section
16
Number of Rooms and Sizes in m(2)
There are 30 bedrooms:
Bedroom 1 36.95 D................... Bedroom 9 18.36 D
Bedroom 2 20.75 D................... Bedroom 10 40.17
D
Bedroom 3 9.85 ........................Bedroom 11 15.94
Bedroom 4 10.99...................... Bedroom 12 19.63
D
Bedroom 5 10.53 ......................Bedroom 13 17.11
Bedroom 6 10.76 ......................Bedroom 14 26.10
D
Bedroom 7 12.09 ......................Bedroom 15 13.10
Bedroom 8 15.96 ......................Bedroom 16 16.74
Bedroom 21 11.48 ....................Bedroom 17 21.80
D
Bedroom 22 11.48 ....................Bedroom 31 14.47
Bedroom 23 18.06 ....................Bedroom 32 11.90
Bedroom 24 11.48 ....................Bedroom 33 11.31
Bedroom 25 11.48 ....................Bedroom 34 12.83
Bedroom 26 18.64 D .................Bedroom 35 11.99
Bedroom 27 11.48 ....................Conservatory 44.49
Bedroom 28 11.48
Main Hall 56.38
Dining Room/ T.V. Lounge 53.35
Dining Room/Activities/Meeting Room 48.88
D = Double en suite room
The home was pre-registered before 31 March 2002 and the
above physical standards remain unchanged.
Top
Section
17
Therapeutic
Techniques & Services
The services of fully qualified chiropodist, physiotherapist,
and manicurist are available on request and are charged
at cost. Hairdressing is available weekly as required
and private dental and optical services are available
on request.
Top
Section
18
Privacy & Dignity
Privacy – The majority of service uses have single occupancy
rooms. All rooms are wired for private telephone lines
and these are installed as requested. Where service users
share a room there is a private meeting room available
22 hours per day (this excludes mealtimes). All shared
rooms are en-suite and screens are provided. Staff are
instructed to knock on all bedroom doors before entering.
Dignity – On admission all service users are ask how they
wish to be addressed.
During the course of the day to day care the staff consult
with the clients on all aspects of care delivered. All
caring procedures take place within the privacy of the
client’s own room.
Rooms can be fitted with locks where appropriate. Where
locks are fitted the occupant will have a key, a key will
be hung up outside the door and a third key held by the
Management. Where clients do not require locks on door
this will be documented in the Care Plan and signed by
both the home and the client’s representatives.
Each room has a small lockable storage facility for monies
and valuables; keys are available for a small deposit.
Please see the Matron or Manager.
Top
Nursing
Homes Fees – weekly
Due to the nature of Ferriby House, the bedroom accommodation
varies in size throughout the house enabling us to offer
a wide range of accommodation. Fees
therefore also vary and depend upon the room and medical
requirement of each individual.
For
further details on Fees payable please contact the Home
directly.
Where
a free nursing assessment is carried out and FNC is awarded
this will form part of the fee payable to cover the cost
of the Nursing Care.
All
fees will be negotiated to suit individual needs and accommodation
requirements and these will be confirmed in writing after
the pre-admission assessment has taken place.
Formal
contracts will be issued to all clients to set out the
fees and our terms and conditions of admission.
Fees are normally charged calendar monthly in advance
and can be paid by standing order, cheque or cash, any
extras such as hairdressing, chiropody and toiletries
will be charged at cost and included on the monthly account.
Where
clients are supported by social services, client contribution
and any top up will be billed 4 weekly in advance and
can be paid by standing order, cheque or cash.
Fee increases are normally on an annual basis, or if the
medical condition of a client deteriorates and increased
trained nurse time is required.
A copy of the most recent inspection report is available
on request and there is a copy on the notice board opposition
the office or you can view/download it on this web site
or the Commission for Social Care Inspection website.
If you need any independent advice on finance, investments,
legal, or your rights –The CareAware Service can be contacted
on 08705 134925 or visit www.careaware.co.uk | 
