North Ferriby Nursing Home

North Ferriby Nursing Home, High Street, North Ferriby, East Yorkshire HU14 3JZ Telephone: (01482) 631301 or 634782

 

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  North Ferriby Nursing Home, your Home from Home for Quality Care

Essential Information.

STATEMENT OF PURPOSE

Prepared by I. R. Holden L. Holden P. Owen March 2002 Amended 1st March, 2008

Aims & Objectives

Service Charter North Ferriby Nursing Home undertakes to provide a quality service as follows

1) A high standard of Nursing Care on a 24 hour basis

2) With privacy and dignity

3) Choice in all areas

4) A high standard of family style catering

5) A high standard of maintenance and renewals

6) Comprehensive training and development for all staff including NVQ training.

Our basic principles for running the nursing home are to provide – the best possible professional nursing care – in the privacy of single rooms wherever possible; in a comfortable and stimulating environment. Top

Facilities and Services

Ferriby House trading as North Ferriby Nursing Home is a Grade 11 listed building and has been extensively refitted and upgraded within the constraints of it’s listing, and has operated as a Nursing Home since 1983.

The home is registered for 38, comprising of 30 bedrooms of which 22 are designated for single occupancy; most have en-suite facilities. Many of the larger rooms can be let as single occupancy bed-sitting rooms.

Self-furnishing is encouraged with the proviso that furniture must be clean, safe and should not make a room too cluttered.

Long stay clients are encouraged to bring their own personal items to add to their sense of creating a ‘home within a home’.

Separate bathrooms are located in each main area of the building and are equipped with hoists and bathing aids as appropriate and which are certified as required. Electric hoists are available for use throughout the home.

An 8 person lift is fully maintained to requisite standards allowing level access to all 3 floors of the main building.

On the first (balcony) floor a ramp has been incorporated to allow wheelchair access to all rooms.

A stair lift has been installed to service 5 upstairs rooms in the new wing.

There are 2 sluice rooms equipped with fully maintained mechanical sterilizer and a treatment room is equipped with medical aids, dressings etc.

Ramped entrances allow wheelchair access to the main entrance, and to the internal patio/garden area, which has garden furniture and is laid out as an attractive garden.

Access to the garden patio is encouraged in good weather for wheelchair and ambulant clients and to the main garden areas to the East of the house for those who are ambulant.

Public rooms are large and spacious - including a conservatory that seats up to 20 clients and their visitors.

There are 2 dining areas, the main dining room provides for the less dependant in comfortable quiet surrounding and a dining lounge provides greater privacy for those who are more dependant and require assistance.

Afternoon entertainment is generally held in the conservatory, meetings and private consultations outside main mealtimes are held in the main dining room and the dining lounge doubles up as a T.V. lounge and party room.

The basement area provides a rest and locker room for staff, with separate dining area; laundry and clothing storage; storerooms for beds and equipment; maintenance stores; a training room; and the main boiler room.

The laundry is equipped with the most modern washing and drying equipment, which provides for sluicing and sterilization of clothing and bedding. It is generally expected that all personal laundry will be washed and ironed, however woolens, outerwear garments, suits and other such items should be dealt with as far as possible by relatives or other appropriate persons. All items of clothing must be named.

The kitchen is equipped with stainless steel storage and preparation areas, modern cooking equipment and hotel standard crockery. It is fully tiled with a sealed wash down non-slip floor. All pipe work is boxed in and a high standard of hygiene is maintained. A modern extraction unit covers the main cooking area.

The house is equipped with fully maintained gas fired central heating boilers serviced by F.R. Scott & Co. A separate boiler and calorifers supply domestic hot water which is circulated at 60 C.

At all service user access points control valves are fitted to deliver water at the required temperature in the range 43/44 C.

A fully equipped nursing office provides the Matron and her staff with facilities separate from the main administration, which occupies offices in the basement area with external access to the rear of the building.

A comprehensive fire alarm system divides the premises into 7 zones, and is directly linked to two fire brigades.

Every room and area of the building is equipped with smoke detectors, break glass points, fire fighting equipment and emergency lighting. These are all maintained on service contracts by Howe Fire Systems Ltd.

Electrical services and equipment are regularly maintained, and provide 3-phase electricity for main items of equipment. This includes nurse call systems, which are available in all private rooms as well as the public areas.

Insurance for both the buildings and all aspects of operations are comprehensively covered by a specialised policy through Medicover Ltd. The policy has been in place for 18 years, and for a long time has been accepted as the model for the long-term care industry. Top

Section 1

Name & Address of Registered Person/Matron

The Registered Person : Ian R. Holden B.Sc.(Econ.),North Ferriby Nursing Home, High Street, North Ferriby, HU14 3JZ.

Tel : 01482 631301/634782

(Matron/Manager) : Mrs P. Owen RM/RGN/A1

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Section 2

Relevant Qualifications & Experience

The Registered Person - Ian Reginald Holden, B.Sc.(Econ.)Commenced nursing home management and development in 1983. Worked as a consultant for Residential/Nursing Homes in Yorkshire/Lancashire alongside the responsibilities for finance, management and development of North Ferriby Nursing Home.

Matron – Mrs Patricia Owen RN Level 1.

29 years experience in nursing caring for medical and elderly, working in the private sector for the last 10 years. She holds A1 (assessors award), K260 in Palliative Care, NVQ level 4 - Registered Managers Award and Moving & Handling Trainers Award.

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Section 3

Staffing and Qualifications

Trained staff -

North Ferriby Nursing Home employs 7 trained nurses.

Auxiliary Nursing Staff - The Nursing Home employs 18 Auxiliary Nurses of which 15 have NVQ Level 2 or above.

Catering Staff - 2 full time cooks who work from 8 a.m. to 6 .15p.m. 7 days p/wk.

Cleaning Staff - 5 cleaning staff, who work on rota 7 days per week.

General Manager - Miss Holden is available Mon to Fri from 10 a.m. to 6 p.m.

The normal staffing compliment is 38, which includes 25 nursing staff and 13 ancillary staff including kitchen, housekeeping, maintenance and administration.

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Section 4

Organisational Structure

PROPRIETORS...................................... GENERAL MANAGER MATRON - CARE MANAGER

 

CATERING .........................................................TRAINED STAFF

 

HOUSEKEEPING & MAINTENANCE..............AUXILIARY STAFF

The Proprietor oversees the overall running of the business and delegates to the twomanagers below, the General Manager and Care Manager (Matron), who in turn oversee the domestic staff and care staff of the home. The proprietor also takes responsibility for the maintenance of the listed building and it’s main services and equipment.

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Section 5

Sex and Age Range of Client’s

Sex - Male & Female

Age range - Specialist cases 40 – 65 (Physically disabled limited availability) Normal 65 +

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Section 6/7

Range of needs catered for within the home

Medical ElderlyPhysically Disabled (including young)

PalliativeDementia/Alzheimer’s (EMI) with nursing needs

Post Operative and Convalescent Care

Respite Care/Holiday Relief

Special diets can also be provided.

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Section 8

Admission Criteria

The proprietor or general manager will conduct in-depth discussions with relatives or significant others, to ascertain specific needs in terms of care requirements and accommodation.

The Matron will then arrange to visit the client in hospital or at home prior to admission to carry out a full assessment of their care needs.

Trial periods and day visits can be arranged as required.

Both private and assisted clients will be admitted and accommodation allocated on the basis of care needs and availability.

All clients will be issued with formal contracts setting out the terms and conditions of admission to the home.

Emergency Admission – these can be taken on request by Social Services, Hospitals and General Practitioners on a long or short-term basis.

In all case the service user will be inform of terms and condition of admission, rules and routines of the home within 48 hours of admission (if in the unlikely event that the administrator is on holiday, then the terms and conditions will be issued on her return).

Full assessments of care needs, discussions on care planing and care plans will be completed within 5 working days of any admission.

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Section 9

Social Arrangements

A range of activities are available for those who wish to take part. An occupational therapist visits three times weekly and holds Bingo, Quiz’s, Novel Reading sessions and current affairs discussions.

Entertainers visit on a monthly basis to hold sing-alongs and concerts.

The visiting library also provides large print books, which are changed 6 weekly.

We also have a number of giant games available for use either with other guests or friends and relative – these include Chess, Drafts, Ludo, Snakes & Ladders, Carpet Bowls and Pick a Sticks.

The home will arrange for postal or proxy votes to allow clients to take part in elections if they so wish. Forms are available on admission via the general manager.

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Section 10

Consultation with Service Users

Day to day contact is maintained with clients and relatives and discussion is encouraged relating to the conduct of the home.

The Occupational therapist also holds regular meetings with clients where suggestions and ideas are invited - these meetings are minuted.

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Section 11

Fire Precautions & Emergency Procedures

A comprehensive fire protection policy has been in operation for 25 years and has been fully approved by the fire brigade. This is displayed in the nursing office and a copy is given to every member of new staff.

Evacuation lists are displayed in appropriate places.

All visitors are requested to sign the visitors’ book on arrival and departure.

Regular maintenance checks and inspections are carried out by Wormald Ltd.

On the sounding of the fire alarm the Person in Charge, along with all other staff members, attend the control board and instructs staff to investigate as per our fire policy and then awaits the fire brigade.

The house is not evacuated unless the fire brigade deems it to be necessary.

The fire brigade holds up to date information on the lay out of the building and the fire exits.

Fire training takes place annually by F.A.S.T. and all new members of staff are instructed on what to do in the event of a fire, night staff then have 3 further fire training sessions and day staff 1.

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Section 12

Arrangements for Religious Services

Interdenominational services and communion are held on a monthly basis. The local Church of England and Methodist representatives visit individuals weekly as required. Both C of E and Methodist church’s are within 5 minutes walk from the home and hold regular services. Arrangements can also be made for the local Rabbi, The Salvationists or RC Priest to visit if requested.

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Section 13

Contact between Client’s and Friends/Relatives etc.

There are no visiting restrictions.

Where clients wish to meet with relatives/friend etc in private, the main dining room is available 22 hours per day (with the exception of meal times).

All bedrooms are wired to have private telephone lines, which are contracted direct with Kingston Communications, this is only available to Long Stay Clients.

The general office phone is also available for use.

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Section 14

Complaints Procedure

All complaints verbal or written will be recorded and dealt within 28 days of receipt, or such shorter period as may be reasonable in the circumstances, we will inform the person who made the complaint of the action taken if any.

1) Clients/specific others wishing to make a complaint should in the first instance see the Matron /Nurse in Charge. Unless urgent, complaints should not be made to night staff/nursing auxiliary staff. It should be made clear that a formal complaint is being made at the on set of the meeting with the Nurse in Charge or Matron.

2) It is always preferable to discuss medically related problems with the Nurse in Charge and other complaints with the Proprietor Mr. I. Holden - Miss L. Holden. These will be recorded in the Complaints Book at the time of the complaint.

3) If the complaint relates to something that can be corrected immediately, then the necessary corrective action will be taken by the Person in Charge, Matron or Proprietors.

4) Where the conduct of a staff member has caused for concern/complaint the management would prefer a written statement of complaint, this will be followed by

a) A full discussion of the incident to clarify all facts
b) We will take the necessary disciplinary action
c) We will inform the client/specific other of action taken.

5) Where the complaint relates to catering, the cook will deal with it in the first instance, if the problem is not resolved then the proprietors will take further action to resolve the situation.

6) In the event that the complaint cannot be resolved, a meeting will be set up with the Matron, Management and if necessary a representative from the Commission for Social Care.

7) The proprietors will supply a statement of complaints made during the 12 preceding months and the action taken in response.

Complaints can also be made to :

Commission for Social Care Inspection, St. Nicholas Building, St. Nicholas Street, Newcastle upon Tyne, NE1 1NB – Tel 0845 0150120


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Section 15

Review Procedures

All care plans will be reviewed monthly and up-dated as necessary to reflect the on-going care needs of the service user. Service users or their representatives will be consulted and any changes to care plans will be discussed - copies of the amended Care Plan will be made available to the client/relatives for their approval.

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Section 16

Number of Rooms and Sizes in m(2)

There are 30 bedrooms:

Bedroom 1 36.95 D................... Bedroom 9 18.36 D
Bedroom 2 20.75 D................... Bedroom 10 40.17 D
Bedroom 3 9.85 ........................Bedroom 11 15.94
Bedroom 4 10.99...................... Bedroom 12 19.63 D
Bedroom 5 10.53 ......................Bedroom 13 17.11
Bedroom 6 10.76 ......................Bedroom 14 26.10 D
Bedroom 7 12.09 ......................Bedroom 15 13.10
Bedroom 8 15.96 ......................Bedroom 16 16.74
Bedroom 21 11.48 ....................Bedroom 17 21.80 D
Bedroom 22 11.48 ....................Bedroom 31 14.47
Bedroom 23 18.06 ....................Bedroom 32 11.90
Bedroom 24 11.48 ....................Bedroom 33 11.31
Bedroom 25 11.48 ....................Bedroom 34 12.83
Bedroom 26 18.64 D .................Bedroom 35 11.99
Bedroom 27 11.48 ....................Conservatory 44.49
Bedroom 28 11.48

Main Hall 56.38
Dining Room/ T.V. Lounge 53.35

Dining Room/Activities/Meeting Room 48.88

D = Double en suite room

The home was pre-registered before 31 March 2002 and the above physical standards remain unchanged.

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Section 17

Therapeutic Techniques & Services

The services of fully qualified chiropodist, physiotherapist, and manicurist are available on request and are charged at cost. Hairdressing is available weekly as required and private dental and optical services are available on request.

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Section 18

Privacy & Dignity

Privacy – The majority of service uses have single occupancy rooms. All rooms are wired for private telephone lines and these are installed as requested. Where service users share a room there is a private meeting room available 22 hours per day (this excludes mealtimes). All shared rooms are en-suite and screens are provided. Staff are instructed to knock on all bedroom doors before entering.

Dignity – On admission all service users are ask how they wish to be addressed.

During the course of the day to day care the staff consult with the clients on all aspects of care delivered. All caring procedures take place within the privacy of the client’s own room.

Rooms can be fitted with locks where appropriate. Where locks are fitted the occupant will have a key, a key will be hung up outside the door and a third key held by the Management. Where clients do not require locks on door this will be documented in the Care Plan and signed by both the home and the client’s representatives.

Each room has a small lockable storage facility for monies and valuables; keys are available for a small deposit. Please see the Matron or Manager.

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Nursing Homes Fees – weekly


Due to the nature of Ferriby House, the bedroom accommodation varies in size throughout the house enabling us to offer a wide range of accommodation.
Fees therefore also vary and depend upon the room and medical requirement of each individual.

For further details on Fees payable please contact the Home directly.

Where a free nursing assessment is carried out and FNC is awarded this will form part of the fee payable to cover the cost of the Nursing Care.

All fees will be negotiated to suit individual needs and accommodation requirements and these will be confirmed in writing after the pre-admission assessment has taken place.

Formal contracts will be issued to all clients to set out the fees and our terms and conditions of admission.

Fees are normally charged calendar monthly in advance and can be paid by standing order, cheque or cash, any extras such as hairdressing, chiropody and toiletries will be charged at cost and included on the monthly account.

Where clients are supported by social services, client contribution and any top up will be billed 4 weekly in advance and can be paid by standing order, cheque or cash.

Fee increases are normally on an annual basis, or if the medical condition of a client deteriorates and increased trained nurse time is required.

A copy of the most recent inspection report is available on request and there is a copy on the notice board opposition the office or you can view/download it on this web site or the Commission for Social Care Inspection website.

If you need any independent advice on finance, investments, legal, or your rights –The CareAware Service can be contacted on 08705 134925 or visit www.careaware.co.uk

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